What if I didn’t receive my order yet?

You will be informed through mail if your order is getting shipped. You can also follow the status of your order through your account.

If your order has coins in presale, these coins can only be shipped once available.

A delivery within Belgium can take up to 5 working days. A delivery within Europe can take up to 10 working days.

You still didn't receive your order within this timeframe? Don't hesitate to contact me and I'll check for you.

Please note: I can only investigate the status of your shipment if you contact me within 15 working days after your parcel has been shipped. Outside the period of 15 working days after shipment, there is unfortunately nothing more I can do and therefore I cannot accept complaints any more. The period of 15 working days starts from the moment the shipping confirmation from the web shop has been sent.