Payments

Card payment not successful / 3D confirmation / 3D verification

If you pay by card, after you have entered all the card details, you may need to confirm that you are indeed the owner of the card.
You will receive a code for this on your mobile phone, a phone call, a code by e-mail, QR code, etc.
It is called 3D verification / 3D confirmation and is a form of security from your bank.
If someone else uses your card, the payment cannot be made. You also need the code that you receive on your mobile phone / e-mail / ...

In order to complete the card payment, you may need to activate this function.
You can always contact your bank for this. They can arrange this for you.

If the payment via the card is not successful and / or you cannot activate the 3D confirmation, you can still pay for your order via a bank transfer or Paypal.

How can I top up my customer account?

By topping up your customer account, you can get up to 6,25% discount on all your purchases!

How does this work?

1. Log in to your account via the 'Account' button at the top of the webshop.
2. Click on 'Up to 6% discount', to the left of the 'Account' button.
3. Choose an amount you wish to top up, and add it to your shopping cart
4. Order and pay for your top up, as you would any other order.
5. After your payment, the amount will automatically be added to your customer account.
6. You can consult your balance by clicking on 'Account', and then selecting 'Credits' in the left menu.

Once your balance is on your customer account, you can use it to make your purchases.

1. Fill your shopping cart with the coins you want.
2. Order and pay for the coins as usual. Only now you will see that the amount of your order is deducted from the balance on your customer account. So you no longer have to take out your card.

You can top up your customer account as often and as high as you want.
The balance on your customer account NEVER expires. So you can use it today, next week or in 3 years.

What payment methods are accepted?

You can pay trough Visa, MasterCard, Maestro, bank transfer, KBC-button, Belfius Direct Net, Apple Pay and Paypal.