Has my order been shipped?
When we receive your order, your payment or we pack or ship your items, you'll always receive an e-mail to confirm this status change.
You can always check the status of your order through your account.
Can I come and pick up my order?
For security reasons, my stock is in a secure location. So unfortunately, it is not possible to come and pick up your order.
Can coins be delivered at home?
Unfortunately, I can not deliver at home.
What if a shipment is getting lost in the post?
It's very rare, but sometimes it happens that a shipment gets lost in the post. In all cases, I'll file a complaint with the corresponding postal services. Mostly, I ask you to do the same. Like that, the chances are bigger to retreive your shipment.
Did you choose for an insured shipment? In that case, I'll send you a new shipment as soon as you have filed a complaint. I'll handle the complaint, so you don't need to do anything.
For bigger orders, I always recommend an insured shipment.
What if I didn’t receive my order yet?
You will be informed through mail if your order is getting shipped. You can also follow the status of your order through your account.
If your order has coins in presale, these coins can only be shipped once available.
A delivery withing Belgium can take up to 5 working days. A delivery withing Europe can take up to 10 working days.
You still didn't receive your order within a reasonable timeframe? Don't hesitate to contact me and I'll check for you.
How much are the shipping costs?
You can find all about the shipping costs at the bottom of each page in the 'Other' section.
How are the coins packed and shipped?
The UNC coins are taken from the rolls with gloves, and put in a small bag for shipment. All of this goes between a A4 paper and in a bubble envelope.
BU and BE coins and sets are mostly sent as a package, wrapped in A4 paper with newspaper or foam to fill the box.